We recently had a real success story with one of our fleet tracking customers. They called to thank us for our help with tracking the sales teams BMW’s. This was a surprise, as the company really did not want to track the sales guys initially. Mainly down to the team thinking they would be micro-managed. This never happened and the tracking has been used primarily to allow the team to do accurate and fast monthly mileage returns.
Anyway, back to the reason for the call. One of the team had started to de-frost his car with the engine running on the driveway. The car was nearly good to go, so he went into his house to say goodbye to the family. When he did this, someone jumped in and drove it off. Now the insurance issues around this kind of theft are interesting and a few tricky questions would be raised. Fortunately, though the vehicle had a fleet tracker installed, with a mobile app the sales guy could view the cars whereabouts instantly. He then called the police, who with his guidance within 15 minutes had located the car and the people who had taken it. Now I am not aware of the companies excess on the vehicle or if even the car would have been insured. But for less than the basic cost of most fleet excesses the car was recovered. Not to mention the future cost of insurance following a claim. So, having the tracker fitted has ensured no insurance claim, no downtime whilst trying to source a new vehicle and no unnecessary grief for the car driver. A bonus for the police, was that the customers dash camera we supplied, may have footage of the car that was used by the thieves.
I often say fleet tracking is now so much more than a dot on the map, but in this case the dot on the map was the perfect answer.
If you want more details or a demo just give us a call.
Working with the Ahead PartnershipAs part of our early involvement with the Talent match scheme, we were introduced to the ahead partnership in Leeds. (http://www.aheadpartnership.org.uk/) These two schemes separated but we have kept in touch. They do great work around involving schools with businesses and visa versa getting the message to young people about life after education.
I thought I would take the opportunity to write a blog about the events I have attended with them. We have exhibited at a career fair, done a panel question time scenario and most recently an interview practice workshop.
The three events have really made it hit home as to how challenging the workplace and career options can be for year 10 and 11 pupils. You forget how many choices these children are asked to make at such a young age. Talking to these pupils has made me think that surely more of these kinds of events put on by Ahead Partnership should be a part of the syllabus. The confusion and worry that has occasionally come to the fore when chatting with these individuals is very concerning. As a parent of a similar aged child, I just want her to enjoy life and have no unnecessary worries. After all the choices most of us made at 14 and 15 have had very little bearing on our work life.
I suppose I’m saying the more exposure children have to world of work and the different paths they can take the better. I’d encourage any business leader or senior manager to get involved with the scheme. The last two events took half a day out of my schedule and I felt a load more confidence in the future of business talking to these children. It also dispelled a few urban myths about teenager’s attitude to everyday life. They do save in my networking group that ‘Givers Gain’ and I certainly think listening to feedback from the other employers involved they got loads out of the events.
What Is WhatsApp Business?
WhatsApp Business is like WhatsApp, but this app is designed specifically for businesses and customers in mind. With Business, users can interact with customers easily using tools built into the app to automate communication.
What Features Are In WhatsApp Business?
The following are tools in the app that allow easily automate communication.
• Quick Replies
• Set Business Type
• Add Landline Number
• See Sent and Receive Statistics
• Verification of Business Number
This feature allows the user to quickly send a short message that can be saved and re-used.
Set Business TypeThis feature allows the user to establish a profile giving helpful information to customers when communicating with them. E.g. company address, business description, select a business category, e-mail address, and website.
Add Landline Number
WhatsApp Business now allows landline numbers to be added in addition to mobile numbers.
Auto ReplyCreate a reply that can be generated when someone tries contacting you, create your own ‘Out of Office’ on WhatsApp. The message can be always On or Scheduled.
See Sent and Receive Statistics
See when each message has been sent and received with timestamps. Verification Of Business NumberWhatsApp like Twitter can now verify and give each number a tick, this feature allows the number to be recognised a true business number.
Verification Of Business Number
WhatsApp like Twitter can now verify and give each number a tick, this feature allows the number to be recognised a true business number.
Any service–oriented business should find it critical to deliver on customer promises on time, every time. With customers having a wide range of brand choices available, companies often have to differentiate themselves from competition by the extent of reliability and the ability to offer and deliver on tight and accurate time slots.
TomTom has recently commissioned a research report concerning the service standards. Key findings show very interesting patterns within the industry. Here are 2 first areas we’re going to talk about.
There is a huge difference in how large and small businesses make use of the latest field service and mobile workforce technologies. Even though suitable solutions are becoming more and more affordable, it is still the large companies that utilise the tools available.
Companies with more than 500 field engineers:
-89% use dynamic routing and scheduling processes that can be adjusted remotely in real time during the day if need be
-84% use real time telematics data
-63% make use of intelligent scheduling
Companies with 50 or less field engineers:
-24% use dynamic routing and scheduling processes
-17% use real time telematics data
-17% use intelligent scheduling
Use of mobile apps and all-in-one telematics or integrated devices is becoming more popular but the old phone, pen and paper are still being used. This allows for the risk of driver safety implications and inefficiencies.
-41% use text messaging to notify workers of job schedules
-34% still use the phone to communicate work schedules
-17% use mobile apps (e.g. Via App) for communication with mobile workers
-6% still use paper dispatch notes and work schedules (68% of which are smaller companies)
-Only 2% send job details directly to the driver’s in-cab satellite navigation device
These results show there are still a vast number of companies that miss out on opportunities to deliver better service. We’re going to publish more of the findings from TomTom’s report next week – watch this space!!
– 42% – nearly half – of all service companies admit their drivers still get the address wrong sometimes. For 5% of the companies this is a weekly occurrence!
-33% of large service companies report their mobile workers turn up at the wrong address on a monthly basis
-43% of all businesses and 28% of large operators have had two mobile workers arriving at the same job.
-On the other hand, out of companies who already use technology to improve their service standards ONLY 13% have a monthly address issue.
-The ones that appear most often are poor communications (28%), poor response times (23%) and overly long time slots (23%). As the previous TomTom research revealed, 78% of UK customers would be less willing to use the same service company again if they failed to offer specific times or acceptable time slots for deliveries or job services.
-For companies who used paper based dispatch notes, inflexible and poor availability of time slots was the most common complaint from customers (40%)
-Only 11% of the large companies that can have the resources to offer customer tighter time slots have suffered from customer complaints about the time slots.
-For 54% of service companies it’s the ‘number of jobs completed
-16% established ‘first time fix rate’ as their KPI
-First time fix rate’ is the main KPI of 47% companies that use dynamic scheduling, intelligent response and app based communication
-13% mentioned ‘number of calls attended’
-77% of service businesses believe they are generally meeting their KPIs
The latest tracking and telematics systems allow field engineers to provide a faster, more reliable service, thus increasing their efficiency and well, their billable time. All the issues highlighted in TomTom’s research can be addressed by establishing faster and more accurate timeframes for response and optimising route planning to maximise the number of jobs completed.
Have a look at this little infographic we have prepared for you. The numbers are astonishing – with over 80 scam accidents happening every day, fleet managers might have to consider equipping their vehicles with that extra protection equipment.
This is a call I receive regularly – in fact just this weekend from my Mum of all people. “Why would I get a message I’ve hit my data limit, I hardly use the phone?” Now not that I’d ever question my mum but being part of her Facebook circle of friends I kind of guess why: multiple requests during the week to play various bubble games (luckily our social media ninja showed me how to turn these off), regular ‘Pass on this good luck messages’ etc.
Most mobile users – including myself (I’m guilty of just accepting notifications) – have no idea what their phones are doing in the background due to settings on various social media sites and email account updates. I use the analogy of a duck most days with customers; basically your phone sits on the desk looking all serene, whilst below the surface its little legs are going ten to the dozen to make sure you’re kept up to date with the latest gossip, LinkedIn updates or just the football scores.
Director’s data usage for the last 4 days…
Be very aware that in the UK the networks send you a warning that if you go over your limit you will be charged. Most people just accept this text and carry on without knowing the price implications. Let’s say you pay £8.51 per month for your 1GB data bolt on, a reasonable price. Well if you go over that you will be charged anywhere from £6.50 for 250 mb up to £2.50 per mb. We have had customers with UK data-only bills of hundreds of pounds. With this in mind we thought let’s have a look at how your data usage can stack up.
I did some digging around the web to find out just what applications and downloads can do to your inclusive data allowance. Some amazing figures:
-Music streaming (average quality, 160Kbps): 1.2MB per minute, 72MB per hour
-Music streaming/downloading (320Kbps): 2.4MB per minute, 144MB per hour
-iPlayer video: 50MB to 225MB per hour
-Netflix video, SD: up to 0.7GB per hour
-Netflix video, HD: 1GB to 2.8GB per hour
-Photo uploading: 5MB per photo
-Online gaming: 5MB per hour
[sources: Spotify, BBC, Netflix, Verizon Wireless]
Well based on watching an episode of Coronation Street (50MB), checking twitter for 2 minutes (2MB), posting a picture to Instagram (5MB) and streaming a few tracks from Spotify (24MB at average quality) whilst out of wifi coverage you will use around 81MB per day. So if you do that day-in and day-out you will use around 1.6GB in a short month. Bear in mind this doesn’t even include your email and smartphone app updates.
Ok so you’re not a video or music lover but like your social media. (Got to say this is where most of my data goes, having twitter and LinkedIn constantly open.) So if you post five pictures to various sites (5MB each) & spend fifteen minutes per day wandering around Facebook (5Mb in total) that quickly stacks up to 30MB per day. Meaning you will have used 84% of your monthly 1GB monthly data allowance (our average 3G smartphone customer bolt on). Again, this figure doesn’t include email or app updates. (And who spends only 15 mins a day on FB, let’s be realistic.)
A solution that we seem to be regularly providing to customers, is that of tethering* a mobile wifi device** (mi-fi). Most web pages now average 1MB, so it won’t take long to rack up 50MB of data on a basic search. Meaning you can soon smash the 1GB of inclusive data. We usually recommend a minimum of 2GB of data if you are looking to do this. Most of our 4G packages come with 4GB of data so you should be fine with most of the scenarios we come across. Just like anything – if you’re not sure how much data you’re going to use just ask and we will see what bundle best suits your requirements.
I’d suggest you look at downloading a data usage app (plenty to find on the Play Store and in the iTunes store) – this will help you to see which apps on your phone are using what. (Basically telling you what the duck is doing under the surface.) The one I use notifies me at set points within my bundle and also allows me to keep an eye on where I am during the month. Remember you can always switch off mobile data in the phone settings*** – ideal if you’re hitting the limit – and then just connect on wifi. As 4G becomes more widespread (I now get a strong signal now round Huddersfield and Halifax), data usage is only going to get greater, so keep an eye on what you are using and don’t forget to check that your phone is picking up wifi where it can.
As always if in doubt just get in touch we will be happy to help.
*(connecting your mobile by Bluetooth or cable to laptop or tablet to enable data usage when no wifi is available)
**(portable wifi connection, an absolute essential purchase for multi device users, sub heading parents or regular hotel or in my case caravan users.)
***(press and hold side button for options e.g. on Samsung Galaxy models)
We’ve always been happy with the service and support they’re providing
I’d recommend Codeblue’s solutions to any company.
Working with Codeblue has led to massive savings in time and fuel.
Working with Codeblue has made managing our mobile phones a breeze.
Able to broker the best deal with a number of networks
Every time I have needed any advice someone is always happy to help.
Takes the hassle out of the telecoms market.
I was able to trust Codeblue to handle the issues for me.
You leave us alone but are always there when we need you.
Service has been great so not sure how you improve this from my point of view.
One less thing for me to have to deal with.
No pushy salesman, nice to deal with, get back to you punctually.
Customer service is great, could not ask for more.
We feel very valued as a customer.
Codeblue offer great product, industry and tech knowledge